Returns and Refunds Policy

Thank you for shopping with us. We strive to ensure that all our customers are satisfied with the industrial products they purchase. However, we understand that there may be occasions where a return or refund is necessary. Please review our policy below to learn how returns and refunds are processed.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 7 days of receiving the product.
  • Custom-made or special-order items are not eligible for returns unless they are defective or damaged upon delivery.

Non-Returnable Items

We do not accept returns for the following items:

  • Products that have been used, installed, or modified in any way.
  • Products that are damaged due to improper handling or use.
  • Perishable goods or consumables such as lubricants, adhesives, or similar items.

How to Initiate a Return

To start the return process, follow these steps:

  1. Contact our customer support team at [email protected] or call us at +94-XXX-XXX-XXXX.
  2. Provide your order number, product details, and the reason for the return.
  3. Our team will provide you with a return authorization and instructions on how to ship the item back to us.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Inspection and Refunds

Once we receive your returned item, it will be inspected by our quality control team. If the return meets our criteria, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method.

If the product is found to be damaged, used, or otherwise ineligible for return, we will notify you and arrange for the item to be shipped back to you at your expense.

Exchanges

If you received a defective or incorrect item, we will arrange for an exchange at no additional cost to you. Please contact us within 48 hours of receiving the product to initiate an exchange request.

Exceptions

Certain items may have additional return policies or restrictions. These will be clearly mentioned on the product page at the time of purchase.

Contact Us

If you have any questions or concerns about our returns and refunds policy, please do not hesitate to contact us at:

Email: [email protected]

Phone: +94-XXX-XXX-XXXX

We’re here to help you have a smooth and satisfying shopping experience.