Terms and Conditions
Welcome to eSource.lk. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase or using our services. If you do not agree to these terms, please do not use our website.
1. General Information
eSource.lk provides a platform where users can purchase industrial products online. All products listed on our site are subject to availability, and prices are subject to change without prior notice. We reserve the right to modify or discontinue products or services at any time without liability.
2. User Account
To access certain features of the website, you may be required to create an account. By creating an account, you agree to:
- Provide accurate and up-to-date information.
- Keep your account details, including your password, confidential.
- Take full responsibility for all activities under your account.
We reserve the right to suspend or terminate accounts if we suspect fraudulent or inappropriate activity.
3. Orders and Payments
All orders placed through the website are subject to acceptance and availability. Once your order is placed, you will receive a confirmation email. Payment must be made in full before products are shipped.
We accept the following payment methods:
- Bank transfers
- Online payment gateways
- Cash on delivery (where applicable)
If your payment is declined or fraudulent, we reserve the right to cancel your order.
4. Shipping and Delivery
We strive to process and deliver orders promptly. Delivery times and fees will be communicated during the checkout process. We are not responsible for delays caused by external factors such as shipping carriers or unforeseen circumstances.
Customers are required to inspect all delivered products upon receipt. Any issues, such as damages or missing items, must be reported to us within 48 hours of delivery.
For support, please contact us at +94 77 777 7855 during business hours on working days.
5. Returns and Refunds
For information about returns and refunds, please refer to our Returns Policy. Note that certain items may not be eligible for returns, as outlined in the policy.
6. Product Information
We make every effort to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, images, or other content on the site are error-free or completely accurate. Colors and details may vary depending on your device settings.
7. Limitation of Liability
To the fullest extent permitted by law, eSource.lk shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website, products, or services. This includes, but is not limited to, loss of profits, data, or business interruption.
Our liability is limited to the total purchase amount of the product in question.
8. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of eSource.lk or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from your use of our website or services will be resolved exclusively in the courts of Sri Lanka.
10. Changes to Terms and Conditions
We reserve the right to update or modify these terms and conditions at any time without prior notice. By continuing to use our website after changes are made, you agree to be bound by the updated terms.
11. Contact Us
If you have any questions about these terms and conditions, please contact us at:
Email: [email protected]
We are committed to providing excellent customer service and addressing your concerns promptly.
